Current launch status
Real payments are disabled. No payment is taken for a demo request or the manually approved guided evaluation. The paid-service terms below apply only when Halvixo has enabled live billing and a paid subscription payment is taken; they do not create a checkout or authorize a charge now.
First paid subscription payment: 14-day full refund
You may request a full refund within 14 calendar days of your first paid subscription payment for the workspace. There are no usage restrictions on this first-payment guarantee. The 30-day no-card evaluation is separate and does not shorten or start the paid refund window.
How to request a refund
Contact support@halvixo.com with the workspace name, billing email and Paddle transaction or receipt reference. Do not send payment-card details. You can also contact Paddle’s buyer support. Halvixo will verify the request and arrange an eligible refund through Paddle. Timing and payment-method handling follow Paddle’s applicable procedures and any mandatory rights; Halvixo does not promise an independent processing time.
After the first-payment window
After that window, Halvixo does not routinely provide prorated refunds for unused time or refunds of renewal payments. This is subject to applicable law and Paddle’s refund terms and discretion. Mandatory rights and any more generous applicable protection are not limited by this policy.
Cancellation and refunded access
Cancellation stops future renewals and normally preserves paid access until the paid period ends. If the payment covering that access is refunded, paid access for that refunded period ends. Read-only/download access and retained data are handled under the Terms of Service and Privacy Policy; a refund does not automatically delete customer data. Billing status is updated from verified payment-provider information, not the checkout success page.